Citizen Service Unit

INFORMATION SUGGESTIONS AND COMPLAINTS
  • Telephone: 91 700 58 68. Hours: Monday through Friday, 9:00 to 14:00, and Monday through Thursday, 16:30 to 18:00 (From the June 15 to September 15, afternoon hours are from 16:00 to 17:00)
  • Fax: 91 700 58 67
  • Mail:
    Marqués de la Ensenada, 8
    Madrid, 28071
  • In person:
    C/ Trafalgar, 27-29
    28071 Madrid. Hours: Monday through Friday, 9:00 to 14:00, and Monday through Thursday, 16:30 to 18:00 (by appointment). (From the June 15 to September 15, afternoon hours are from 16:00 to 17:00)
  • Mail:
    C/Marqués de la Ensenada, 8
    Madrid, 28071
  • In person:
    C/Trafalgar, 27-29
    28071 Madrid
    However, if you want your complaint to be registered and be assigned number on the time of presentation, you must go directly to the General Registry, which is in C/ Marqués de la Ensenada, 8, Madrid, 28071
  • Drop-boxes:
    There are complaint and suggestion drop-boxes throughout the Judicial Branches.